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Customer Service


Contact Us
  1. By Email at stopaflatusa@gmail.com.
  2. By Phone 818.686.3466
  3. By mail at:
    Stop-a-Flat USA
    12350 Montague St. Unit L 
    Pacoima, CA 91331 USA


How to Order


When you're done shopping, click "Checkout.” You will be directed to PayPal where you will log in to the Checkout page and see your Order Total, Payment, your shipping address and the item to be shipped. Click “Place Order” to complete your purchase.

You can order products directly from our web site 24 hours/7 days a week.

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Shipping & Delivery

We ship by USPS, UPS, and FedEx Shipping.

Free Shipping on all orders over 2 pieces.

$10.00 shipping charge for ordering 1 piece.

The shipping method chosen is at our discretion

APO and FPO Addresses: Shipping to APO and FPO addresses is not available.

PO Boxes: Shipping to PO Boxes is not available.

International: Shipping to an International address is not available.

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Payment & Pricing

We accept PayPal for all customer order transactions.

Prices and specifications are subject to change without notice. We’ll do our best to keep our website as up to date as possible.

California Residents pay 9.75% Sales Tax

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Please call or e-mail Stop-a-Flat USA to get a Return Authorization Number prior to sending any return. The limits of any return by a customer, or any credit or refund by us are subject to PayPal’s Terms & Conditions.

Be sure to ship your return package with a carrier that can provide tracking and insurance. All items that are shipped to you in the original manufacturer's packaging must be returned in the same packaging. Once your return is received and processed, we will credit your account or send you your requested exchange item. Return Authorization Number must be clearly marked on outside of package. Please make returns within 10 days of receiving RA#. A copy of original purchase receipt must accompany return authorization. Please note that a 15% Restocking Fee may apply to any non-warranty return.

Inspect your order carefully upon receipt. Any damage to your order during shipping must be reported immediately to the delivery service to make your claim. If you suspect a product has been damaged during shipping, DO NOT USE OR RIDE! Contact the delivery service or Stop-a-Flat USA at 818-686-3466 for further information as soon as possible.

Stop-a-Flat USA
12350 Montague St., Unit L 
Pacoima, CA 91331 USA
Email at stopaflatusa@gmail.com
Phone 818.686.3466

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Privacy and Security

Your privacy as a Stop-a-Flat USA customer is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order. We all have concerns about the security of financial information on the internet or anywhere else. If we weren't confident that your order and personal information could be handled safely, we wouldn't provide this service.

We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see 'https' rather than 'http' in your browser address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers.

Any information you enter is encrypted. If you are using Internet Explorer, look for the padlock next to the address bar if you are using the latest version. This lets you know that you are operating in a secure environment. If you use another browser (Safari, Opera, Firefox, Chrome, etc.), please make sure you know how your secure encryption iconography works.

All this means you can safely enter your credit card number and personal information without fear of having it intercepted by anyone. Credit card numbers are stored only on our internal database which is not connected to the internet and is secure.

In addition, we don’t share your information with anyone. We use it only to process your order and if you let us, to inform you of some things you might be interested in.

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